Escalation & Communication Flow

Primary Academic and Behavioral Concern:

If parents have any academic or behavioral concerns regarding their child in Primary, we kindly ask that they follow the steps below in order:

  1. First point of contact: Homeroom Teacher
  1. If the issue remains unresolved: Head of Primary
  1. If the concern persists: Deputy Head of School
  1. Final point of escalation: Head of School

Note that our school psychologist can intervene in both academic and behavioral concerns if needed.

Homeroom Teachers

In the Primary Department, each class is assigned a homeroom teacher who is responsible for overseeing the academic and pastoral care of all students in their class.

Who is a Homeroom Teacher?

The homeroom teacher is the primary adult responsible for the overall well-being, behavior, and academic monitoring of students in their assigned class. They serve as the main point of communication between the school and the families.

Responsibilities of the Homeroom Teacher:

  • Monitoring student behavior, academic progress, and emotional well-being.
  • Maintaining communication with parents regarding student needs, progress, and concerns.
  • Managing class routines and classroom environment
  • Supporting students in resolving minor conflicts or issues.
  • Communicating with subject teachers about student concerns when necessary.

When to Contact the Homeroom Teacher:

  • If you have general concerns about your child’s behavior, well-being, or academic performance.
  • If you need clarification on class routines or school policies.
  • For any day-to-day concerns or incidents that arise in the classroom.

Secondary Academic and Behavioral Concern:

If parents or students have any concerns in secondary school, they are encouraged to follow the steps below to ensure the issue is handled efficiently and by the appropriate staff member:

  1. First point of contact: Homeroom Teacher
  1. If the issue remains unresolved: Head of Secondary
  1. If the concern persists: Deputy Head of School
  1. Final point of escalation: Head of School

Note that our school psychologist can intervene in both academic and behavioral concerns if needed.

Homeroom Teacher

In the Secondary Department, each class is assigned a Homeroom Teacher, who plays a central role in building a strong, supportive class community.

Who is a Homeroom Teacher?

The Homeroom Teacher is a staff member who supports students in their personal, social, and academic development. They also guide the class in participating in school-wide initiatives such as the “Class of the Month” competition.

Responsibilities of the Homeroom Teacher:

  • Creating and nurturing a sense of community within the class.
  • Keeping students informed about upcoming school events, activities, and trips.
  • Helping resolve class-related issues or conflicts.
  • Providing support with organization and time management when needed.
  • Coordinating class participation in competitions and extracurricular events.

When to Contact the Homeroom Teacher:

  • If you have concerns about class dynamics or relationships between students.
  • For questions about events, school trips, or student involvement in school life.
  • When your child needs support adjusting to school expectations or managing responsibilities.
  • For any general concerns before reaching out to subject teachers or school leadership.
  • The Homeroom Teacher is the first point of contact for both students and parents in the secondary section.

Emotional support

We care deeply about the emotional well-being of our students, that’s why if a student needs

emotional support:

 

  1. First, the student must talk to the Homeroom Teacher. They are your first point of contact and can offer guidance or simply listen.
  2. If the issue continues or further support is needed, the student may be referred to or choose to speak directly with the School Psychologist, who is available to help students with emotional, social, or mental health concerns in a safe and confidential space.
  3. If additional care is needed beyond what the school can provide, we may recommend consulting a qualified external specialist, with the support and guidance of the student’s family.

Cambridge exam questions

If students have any questions or concerns related to Cambridge exams they are advised the following:

  • For general exam inquiries (entries, schedules, procedures):

Contact the Exams Officer.

 

  • For subject-specific questions (exam format, topics, revision strategies) and choice of subjects:

Speak directly with the subject Teacher, who can guide you based on the syllabus and course content after consulting the academic coordinator.

Absences

Regular attendance is essential for student progress and academic success. In the event of an absence, the following procedure must be followed:

  • Parents must inform the school by contacting the Front Desk Administrator as soon as possible on the day of the absence.
  • All absences must be justified, either with a written explanation, medical certificate, or official documentation, depending on the reason.
  • According to the Tunisian Ministry of Education’s rules, a student who has been absent for 21 consecutive days without a valid justification will no longer be enrolled in the school and will be considered withdrawn from the school

Unjustified or repeated absences may affect a student’s academic standing and will be

followed up by the school administration

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